Privacy Policy

Last updated September 2, 2026

This describes what data Shadow Dial collects when you use the Service, why, and who it's shared with.

1. What we collect

Account information — your email address and password (handled by our authentication provider; we never see your password in plain text).
Phone and call data — the phone number you connect, caller numbers, call timestamps and duration, live transcripts of call audio, and AI-generated call summaries.
Contacts — any contacts you add manually.
Business information — anything you enter in Settings to configure the AI assistant (business description, instructions, greeting, calendar availability).
Payment information — we do not store your card details. Payments are handled entirely by Square; we only receive a payment confirmation and, for subscriptions, an opaque reference id used to manage your plan.

2. How we use it

To operate the core service — routing and transcribing calls, speaking your typed replies or the AI assistant's replies, booking appointments, metering and billing credit usage, and sending you the notifications you'd expect (low balance, new appointment, payment issues, and similar). We don't sell your data, and we don't use your call content to train any model.

3. Who we share it with

Shadow Dial is built on top of several third-party services that each process a slice of your data to make the product work:

• Supabase — database, authentication, and hosting for your account and call data.
• SignalWire — telephony: routes and connects your calls.
• Deepgram — transcribes caller audio to text in real time.
• ElevenLabs — synthesizes the voice callers hear.
• OpenRouter — powers the AI assistant's conversation and call summaries.
• Square — processes payments and stores your payment method, if you add one.
• Resend — delivers the email notifications you receive.

We don't share your data with anyone else, except where required by law.

4. Call recording and transcription

Every call answered through Shadow Dial is transcribed, and calls the AI assistant handles are recorded and summarized. If you're a Shadow Dial user, it's your responsibility to comply with call-recording consent laws that apply to you — see our Terms of Service.

5. Data retention and deletion

We keep your account and call data for as long as your account is active. To request deletion of your account and associated data, email support@shadow-dial.online — we don't yet have a self-serve delete option in the dashboard.

6. Children's privacy

Shadow Dial isn't directed at children and isn't intended for use by anyone under 18.

7. Changes to this policy

We may update this policy from time to time. Continued use of the Service after a change means you accept the updated policy.

8. Contact

Questions about this policy or your data? Reach us at support@shadow-dial.online.